FAQ Page
🛍️ Orders & Payments
❓ What payment methods do you accept?
💳 We accept Visa, Mastercard, PayPal, Apple Pay, Google Pay, and other major payment options. All transactions are secure and encrypted for your protection.
❓ Can I change or cancel my order after placing it?
🛑 Once an order is placed, it is processed immediately to ensure fast shipping. We cannot guarantee cancellations or changes, but contact us at genvault.store@outlook.com ASAP, and we’ll try our best to assist.
❓ Will I receive an order confirmation?
📩 Yes! After placing your order, you will receive a confirmation email with your order details and tracking information once shipped. If you don’t receive an email, check your spam folder or contact us.
❓ Do you offer free shipping?
🚚 Yes! We offer free shipping on orders over $50.
❓ Do you ship internationally?
🌍 Yes! We ship worldwide, and all orders come with tracking.
❓ How can I track my order?
📍 You can track your order here using your tracking number. If you haven’t received one, check your email or spam folder.
📦 Returns & Refunds
❓ What is your return policy?
🔄 We offer a 30-day return policy for unused items in their original condition. If you’re unhappy with your order, contact us within 30 days of receiving it for a refund or exchange.
❓ Who pays for return shipping?
🚚 If the item is defective or incorrect, we will cover return shipping costs. If returning for other reasons, the customer is responsible for return shipping fees.
❓ How long does it take to get a refund?
💸 Once we receive and inspect your return, we process refunds within 3-5 business days.
❓ What if I receive a damaged or defective item?
⚠️ We apologize for any inconvenience! If your item arrives damaged, contact us immediately at genvault.store@outlook.com with photos, and we will send a replacement or refund.
📩 You can contact us at genvault.store@outlook.com or through our Contact Us page